Category: Quality analysis
Skills:
- Call monitoring
- Performance tracking
- Issue logging
Duties:
- Monitor calls
- Track performance
- Log issues
Are you inspired by influencing outcomes and participating in a cutting-edge, forward-thinking organization? OptimaQuest Ventures is pleased to introduce a valuable job position for the role of Call quality analyst. We are on the lookout for a skilled to become a valuable member of our team and contribute to our vision of excellence in our trade.
About Our Business:
At OptimaQuest Ventures, we value our pledge to developing a better tomorrow. We seek to improve a work environment that supports innovation, team synergy, and personal advancement. As authorities in our field, we endeavor to offer premium services to our clients and advanced solutions that satisfy and surpass their expectations.
The Work Role:
In your role as Call quality analyst, you will be central to ensuring the team's success overseeing essential tasks and responsibilities for the role driving efficiency in operations and delivering exceptional outcomes. This opportunity demands a blend of skills and experience, giving you the opportunity to leverage your expertise in Accra for success. Whether you are in the position of Call quality analyst, engaging with team members, or coordinating efforts in Accra, your role will greatly affect our continued success.
Main Responsibilities:
Safety and Hazard Control: Follow health and safety rules and security measures to guarantee a secure work environment for you and others.
Time Supervision: Supervise time management to fulfill deadlines and rank tasks based on urgency and need.
Team Contributions: Coordinate well with team members and foster a collaborative team environment by sharing updates and assisting team members.
Who You Should Be:
We are in search of an individual that has the skills and qualities we seek:
Experience Snapshot: A robust background in the industry, with a minimum of 4 years of relevant experience.
Job Skills: Key skills required for successful performance in this role - Call quality analyst
Degree: A degree aligned with the role - Call quality analyst - or similar experience.
Essential Qualities: A supportive team player with great communication skills and an analytical problem-solving approach, and a strong commitment to continuous self-improvement.
Why Become a Team Member?
At OptimaQuest Ventures, we extend beyond just a job; we enable a platform for advancement and skill development. Our workforce enjoys:
Attractive Compensation: A competitive wage package that reflects your background and experience.
Inclusive Coverage: Medical, dental, and savings plans to boost your well-being.
Professional Growth Opportunities: Advancement potential within the company as well as consistent professional development.
Flexibility in Work-Life: Customizable work hours along with a supportive work environment that appreciates and honors your personal time.
Application Details:
If you are motivated by this career prospect and have the qualifications described above, we urge you to apply. Please share your resume including a cover letter outlining your skills and share why you are an ideal candidate for the Call quality analyst position to complete the form.
Start your journey with OptimaQuest Ventures and move forward in your career progression step with us. We are happy to welcome a new team member joining us who supports our focus on superior quality and visionary thinking.
OptimaQuest Ventures guarantees equal opportunity for all employees. We highlight diversity and are earnest in designing a supportive environment for all employees.