Category: Quality analysis
Skills:
- Call monitoring
- Performance tracking
- Issue logging
Duties:
- Monitor calls
- Track performance
- Log issues
Do you have an intense passion for making an impact and collaborating with a future-oriented, creative enterprise? OmniEdge Solutions is thrilled to share an appealing job role for the Call quality analyst vacancy. We are seeking a passionate and skilled to join forces with our dynamic team and contribute to our dedication to excellence in our profession.
Learn More About Our Organization:
At OmniEdge Solutions, we pride ourselves on our commitment to make the future better. We support developing a work environment that boosts creativity, teamwork, and continual learning. As advanced thinkers in our field, we are dedicated to offering superior services to our clients and cutting-edge innovations that exceed their requirements.
The Position Overview:
In your position as Call quality analyst, you will be crucial in helping to ensure team success fulfilling significant tasks and responsibilities related to the position guaranteeing effective and efficient workflows and superior results. This role requires a combination of experience and skills, providing a platform to use your skills in Barentu to reach successful goals. Whether you are in the position of Call quality analyst, cooperating with team members, or leading initiatives in Barentu, your role will greatly affect our continued success.
Essential Responsibilities:
Communication Skills Overview: Keep clear and professional communication with supervisors, colleagues, and clients, both verbally and in writing.
Client Help: Provide first-rate service to clients or customers , dealing with their needs and handling issues in a timely manner.
Duties and Task Performance: Complete assigned tasks and responsibilities efficiently and with precision, adhering to company procedures and standards.
Attributes We’re Seeking:
Our focus is on finding an applicant possessing the following qualifications and traits:
Experience Snapshot: Proven experience in this area, with a minimum of 2 years of experience.
Necessary Skills: Strong competence in the required skills for this job - Call quality analyst
Academic Preparation: A relevant degree for the position - Call quality analyst - or equivalent experience.
Defining Qualities: A cohesive team participant with superb communication skills and a results-driven problem-solving focus, and a zeal for steady personal and professional enhancement.
Why Select Us as Your Workplace?
At OmniEdge Solutions, we provide beyond a job; we give opportunities for development and professional growth. Our workforce benefits from:
Generous Pay: A competitive earnings package that reflects your background and experience.
Full Coverage: Full health, dental, and retirement plans to preserve your well-being.
Career Progression: Promotion opportunities within the company and continuous growth in your career.
Balanced Work-Life: Flexible work schedules and a supportive and understanding work environment that acknowledges and respects your personal time.
How to Apply for This Opportunity:
If you are excited about this exciting role and satisfy the qualifications outlined above, we suggest you apply. Kindly provide your resume and a cover letter presenting your qualifications and elaborate on why you are well-suited for the Call quality analyst position to complete the form.
Join OmniEdge Solutions and take the next step in your career leap with us. We look forward to welcoming a new player on our team who has a shared commitment to excellence and breakthrough thinking.
OmniEdge Solutions is an equal opportunity employer. We encourage diversity and are unwavering in establishing a diverse and supportive work environment for all employees.