Category: Customer communication
Skills:
- Call reception
- Support services
- Problem resolution
Duties:
- Receive calls
- Provide support
- Resolve problems
Are you eager to leaving a positive impact and working within a cutting-edge, visionary firm? Momentum Group is glad to share an exceptional employment offer for the role of Inbound call agent. We are on the hunt for a committed and driven to work as part of our vibrant team and participate in our pursuit of excellence in our area of focus.
Get to Know Us:
At Momentum Group, we are devoted to to making a positive impact on the future. We support developing a work environment that values creative input, teamwork, and continuous skill development. As major contributors in our sector, we strive to provide our clients with the highest quality services and forward-thinking solutions that go beyond their expectations.
The Work Role:
As a Inbound call agent, you will play a critical role in enhancing the team's achievements undertaking essential responsibilities and tasks for the role facilitating high-efficiency operations and achieving quality results. This opportunity needs a combination of qualifications and experience, letting you use your skills in Mufulira to ensure impactful outcomes. Whether you are performing as a Inbound call agent, joining forces with the team, or executing key projects in Mufulira, your work will be vital for our future achievements.
Core Functions:
Quality Evaluation: Ensure that work quality conforms to or surpasses company standards, and optimize as required to realize the intended outcomes.
Time Handling: Regulate time wisely to reach deadlines and handle tasks in accordance with priority and significance.
Client Assistance: Ensure high-quality service for clients or customers , managing their needs and resolving concerns promptly.
What We Need:
We are on the lookout for a professional with the following credentials and attributes:
Field Experience: Substantial experience in the same industry with a minimum of 3 years of relevant experience.
Major Skills: Advanced skills needed for the successful execution of this job - Inbound call agent
Required Education: A degree in the relevant discipline for Inbound call agent or similar experience.
Personal Characteristics: A collaborative contributor with top-notch communication skills and a strategic problem-solving perspective, and a zeal for steady personal and professional enhancement.
Why Align Your Future With Us?
At Momentum Group, it’s beyond just a job; we establish opportunities for career development and growth. Our workers benefit from:
Rewarding Wage: A generous compensation plan that matches your expertise and background.
Complete Coverage: Medical, dental, and savings plans to protect your well-being.
Professional Progression: Career pathways within the company and continuous advancement opportunities.
Work-Life Balance: Alterable working hours alongside a positive and supportive work setting that acknowledges your personal time.
Application Submission Details:
If you are inspired by this job and meet the required qualifications above, we encourage you to get in touch. We encourage you to forward your resume and a cover letter highlighting your skills and why you would be a great fit for the Inbound call agent position to fill the form.
Partner with Momentum Group and progress in your career progression with us. We are anticipating welcoming a new member to join our organization who has a shared commitment to quality and inventive approaches.
Momentum Group leads with a commitment to equal opportunity. We honor diversity and are committed to fostering an inclusive environment for every employee.